Refund policy

Refunds & Returns Policy

Thank you for shopping with dxebikes. We want you to love your purchase, but if you’re not completely satisfied, here’s how we handle returns and refunds.

Returns

You have 14 calendar days from the date you receive your order to request a return under the UK Consumer Contracts Regulations.

To start a return, please email us at dxebikes@gmail.com with your order number and reason for return.
Items must be:

• Unused and in their original condition

• In the original packaging where possible

Please note:

• Customers are responsible for return postage costs.

• We recommend using a tracked shipping service, as we can’t guarantee receipt of returned items without tracking.

Faulty Items

If your item arrives damaged, faulty, or not as described, please contact us immediately at dxebikes@gmail.com with your order number and photos if possible.
We’ll resolve the issue promptly with a replacement, repair, or full refund as required.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised items

• Perishable goods (e.g. food, flowers)

• Digital downloads once access or download has begun

• Items sealed for health or hygiene reasons once unsealed (e.g. cosmetics, earrings)

Refunds

Once we receive and inspect your returned item, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 14 days.

If you haven’t received your refund after this time, please check with your bank or payment provider, as processing times can vary.